Active Listening Techniques

The active listening method is used in psychological counseling, psychotherapy, and is also an important tool for profilers and verifiers. This method helps to better understand the feelings and state of the conversation partner, encourages them to open up, and helps build rapport. Active listening involves using specific techniques in conversation, which we will discuss in this article.

Key Techniques of Active Listening

• Pauses. It may seem like just a pause, but the most honest confessions often happen right after one. A pause gives your conversation partner time to think. Holding a pause can be difficult, but if you manage to do it, the other person may say something they wouldn’t have shared otherwise.
• Clarification. This involves asking the person to elaborate or explain what they just said. Everyone has their own understanding of words that might seem universal. For example: “How did you realize they don’t appreciate you?” or “What exactly do you mean when you say you want peace?”
• Paraphrasing. Here, the listener repeats what the speaker just said in their own words, but in a more general form. This technique helps build trust and gives the feeling of being understood.
• Echo. The effect of this technique is similar to that of a pause. The listener simply repeats a few key words from the speaker that capture the essence of what was said.
• Perception Feedback. The listener provides feedback, showing they understand by describing their perception of what was heard: “I see this is a very difficult topic for you,” “I hear a lot of anxiety when you talk about that incident,” or “What you’re describing could really make someone angry.”
• Reflecting Feelings. Use phrases that match the person’s emotions: “You’re hurting right now.” or “You were angry at that moment.”

Important Rules for Active Listening

• Do not interrupt your conversation partner.
• Maintain eye contact throughout the conversation.
• Don’t help the person answer; it’s better to hold a pause and let them respond on their own.
• Feedback is important, even if it’s just a nod or a meaningful “mmm.”

The active listening method allows you to accurately perceive information, interpret it correctly, and get as many details as possible. A productive conversation requires not only the ability to ask questions and speak, but also the ability to listen and truly hear.

Active listening can be used anywhere two people are communicating. It plays an especially important role in work and relationships.